I have been following QR Codes ("Quick Response Codes") for a while, longing for the day that US consumers, marketers, and the carriers grasp and use this powerful mobile technology. What are they? The codes, popular in Japan, are matrix codes, or 2-dimensional bar codes, that look like a black and white mosaic or a piece of contemporary art. The power of the codes, however, lies in its integration with the mobile phone, specifically one with a camera (which all phones pretty much have nowadays) and the QR reading software (nothing more than a simple download: check out http://www.getquode.com, or text the keyword “qode” to 66268 to see if your phone is enabled). Point your phone at the QR code, and the camera reads the pattern and stores the information, which may contain an embedded URL, a name and address, or any piece of text.
Now why, you may ask, would anyone want this? The codes digitally translate and record information from the physical world directly and seamlessly to your mobile phone. QR codes can run on print ads in your favorite glossies, in a newspaper, on billboards, on
websites; pretty much anywhere in the physical world that you can stick a bar code. Scan it, and save the information immediately. Many people in Japan are including their QR code on their business card, so others can easily scan and store their contact info on their handheld. That kicks ass. The mobile phone - that anywhere-anytime device that you take daily inventory of with your keys & wallet before walking out the door - is no longer simply a communication (SMS, voice, etc.) or entertainment device (ringtone, video, photo, etc). It's a means to gain access to important, relevant information instantly; digitally; easily.
When I recently saw that the The New York Times Online has written an article in the Business section, I am hopeful that this technology may actually be coming to the US. As the article notes, "In Japan, McDonald’s customers can already point their cellphones at the wrapping on their hamburgers and get nutrition information on their screens. Users there can also point their phones at magazine ads to receive insurance quotes, and board airplanes using their phones rather than paper tickets. And film promoters can send their movie trailers from billboards. " There are a few key points in the article that I believe are critical to high adoption rates and the success of the technology in the States:
- Consumers recognize that the mobile phone is the tool to combine the physical world with the digital world, and not just a communication and entertainment device.
- Consumers need a reason to scan bar codes, they aren't going to just do it.
Once this technology is embraced by all, we will then see the distinction between the online, digital world & the physical world blur. Tim Kindberg, a senior research at the Bristol, England, lab of Hewlett-Packard captures the relevance and power of QR Codes in 2 words, the "physical hyperlink". Brilliant.
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