Bots Push Zappo's Many Steps Ahead
I am in love with the Zappo's brand. They are steps ahead of their competitors in so many ways: free shipping, both ways; they embrace social media, evident by their participation in Facebook & Twitter; and are transparent, and run by real people. So I was not so surprised to see that they are utilizing innovative technologies to improve their already expeditious service. Check out these bots, from the Kiva Systems’ Mobile Fulfillment System, at the company's storage warehouse, in charge of moving and managing the inventory of shoes, clothing and accessories.
Gotta love a brand that values its customers and continues to seek new ways to improve their service. What's next, same day service :) ?
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